Account Manager

BIG FISH PR is a boutique agency based in Boston that provides public relations and corporate communications services to disruptive brands and companies. We help our clients redefine industries through thoughtful storytelling and strategic campaigns. Our clients range from major corporations like Amazon and 3D printing unicorn Formlabs, to leading tech startups in the autonomous vehicle and consumer electronics industries. The tight-knit BIG FISH PR team works closely together to brainstorm, collaborate, and deliver exceptional results for our clients.

We offer a flexible work-life balance, remote or hybrid work environment and fun perks, including generous vacation days, TSA pre-check, monthly team lunches, gym membership and remote work expense reimbursements. We value each and every employee and give them the opportunity to make an impact for our clients, advance their careers, and focus on the areas of the business they are most interested in.

As a boutique agency, we are a dedicated crew that works hard, has fun, and supports one another. BIG FISH PR is built around the idea that innovative people, their ideas, and the brands they work for, should have their stories seen and heard. To that end, we encourage and empower our team to be audacious, curious, and think creatively to solve client communication challenges and achieve success.

BIG FISH PR values diversity and belonging, and we are proud to be an equal-opportunity employer. All individuals seeking employment at BIG FISH PR are considered without regard to race, color, ethnicity, religion, national origin, age, sex, marital status, socioeconomic status, pregnancy, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic.

Responsibilities

Client Management

Serve as the primary point of contact for clients, managing day-to-day communications and ensuring client satisfaction.
Develop and maintain strong client relationships, understanding their business needs and objectives.
Lead client meetings, presentations, and strategy sessions, providing expert counsel on PR tactics and strategies.
Identify opportunities for clients to enhance their public profiles and suggest new PR initiatives.

Strategic Planning and Execution

Develop comprehensive PR strategies and campaigns that align with client goals and objectives.
Oversee the execution of PR plans, ensuring that all activities are on schedule, within budget, and deliver desired outcomes.
Monitor campaign performance, analyze results, and provide clients with detailed reports and actionable insights.
Adjust strategies and tactics as needed to optimize results and respond to changing circumstances.

Media Relations

Cultivate and maintain strong relationships with media contacts, influencers, and industry leaders.
Lead media outreach efforts, including pitching stories, securing media placements, and managing media inquiries.
Stay informed about media trends and opportunities that could benefit clients.
Prepare clients for media interviews, including providing media training and key messaging guidance.
Oversee the creation of press releases, articles, op-eds, and other content for clients.
Ensure all content is high-quality, on-brand, and aligned with client messaging.
Collaborate with clients to produce media assets, such as videos, podcasts, and infographics.

Team Leadership and Management

Mentor and provide guidance to junior team members, helping them develop their skills and advance in their careers.
Delegate tasks and responsibilities effectively, ensuring that all team members contribute to client success.
Foster a collaborative and positive team environment, encouraging professional growth and development.
Participate in recruiting, hiring, and onboarding new team members as needed.

Crisis Communication

Provide strategic counsel to clients during crisis situations, helping to manage public perception and mitigate damage.
Develop and implement crisis communication plans, including key messaging and media outreach.
Act as a spokesperson for clients if needed, handling sensitive media inquiries and public statements.

Required Skills

5-7 years of experience in public relations, with a strong focus on client management and media relations. Agency experience preferred.
Bachelor’s degree in Public Relations, Communications, Journalism, Marketing, or a related field.
Proven track record of developing and executing successful PR campaigns.
Exceptional writing, editing, and verbal communication skills.
Strong media relations skills and an established network of media contacts.
Proficiency in PR tools and software, such as Muck Rack, or similar platforms
Experience with some digital marketing strategies.
Ability to manage multiple clients and projects simultaneously in a fast-paced environment.
Strong leadership skills, with experience managing and mentoring a team.
Strategic thinker with a proactive approach to problem-solving and decision-making.
Excellent organizational skills, attention to detail, and ability to work independently.

HALF-DAY FRIDAYS. FLEXIBLE WORK HOURS. Hybrid & Remote WORKPLACE. Team outings. parental leave. paid volunteering. insurance.