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Showing posts tagged with: marketing

Insta-ads: A Different Approach

by BIGfish

marketing social media

When Instagram announced the introduction of advertisements, the social media world collectively shook its head in frustration. However, when Instagram introduced its example of an Insta-ad, I found it interesting. I like that Instagram chose to share this information on its own platform, instead of just in an email with a link to lengthy terms and conditions that no one will ever read. The description under the sample ad clearly and concisely explains the company’s plans for the future of advertising. "If you see an ad you don’t like, you’ll be able to hide it and provide feedback about what didn’t feel right," Instagram wrote. “We’re relying on your input to help us continually improve the Instagram experience."

http://instagram.com/p/f3HLODBQdH/

In the example ad, Instagram also addressed a previous controversy, stating “As always, you own your own photos and videos. The introduction of advertising won't change this.” Personally, I appreciated the transparency and the time they took to share this information in a format that made sense.

As a marketing professional, one of my first questions was: how will they target users? Instagram states that advertisers will target people using data from both Instagram (who you like and follow) and its parent company, Facebook (your interests and other basic info). Insta-ads will show up “from time to time whether or not” you have a Facebook account. Right now, Instagram only allows ads from ten brands that have already built up substantial Instagram followings organically.

The very first paid ad (below), created by designer Michael Kors, was released last week.

http://instagram.com/p/gLYVDzHLvn/ The Michael Kors ad, like all Instagram ads to come, shows up in your feed labeled as “sponsored” and enables you to "hide" ads you don't find interesting and give feedback about about what you didn’t like about it.

sponsored-post-instagram

The Michael Kors ad garnered nearly 300,000 Likes and more than 1,700 comments in three days. The Next Web cited a study by Nitrogram that states Michael Kors gained nearly 30,000 followers as a result of their Insta-ad. The same study points out that after four days the “ad generated 370 percent more ‘likes’ than the average of Michael Kors’ last 5 posts, with an estimated 6.15 million users viewing it.” The study draws another interesting conclusion: the ad was “displayed in-feed and only once, unlike what we’re used to on other networks.”

This specific ad is unique in that it was unveiled as the first of its kind. With several major news outlets covering the story and linking to the ad, an incredible amount of traffic was driven to this one image. For that same reason, the feedback includes mostly negative comments directed at Instagram, often disregarding the Michael Kors brand altogether.

As HubSpot mentions, this trial period is the perfect time for other brands to watch and analyze Instagram ads to see what’s most effective. Here at BIGfish we’re keeping a close eye on Insta-ads to determine whether or not we want to use them for some of our clients. Right now, the Nitrogram study is really the only source of data and analytics on the Michael Kors ad. At BIGfish we know that results and analytics are essential to every marketing campaign, so we’re also wondering if and when Instagram will introduce its own measurement tools. With Facebook as their parent company, will they offer “Instagram Insights”?

It’ll also be interesting to see what the first Instagram video ad (aka commercial) is like. I think it might be more difficult for brands to create a successful video ad on Instagram since it’s so easy to simply scroll right by it and not even notice it’s a video (or scroll past knowing what it is). Will analytics on Instagram video ads differ from the photos? Will we be able to see how long users watched the video? Finding the “sweet spot” of an Instagram video ad will be crucial.

Even though the Michael Kors ad didn’t show up in my feed, I think it’s high quality, beautiful and appropriate for the platform. I’m interested to see the success and effectiveness of future ads that don’t carry the headline of “first-ever instagram ad revealed!” If brands put out creative, meaningful ads and target them properly, I think  they’ll be incredibly effective. It’s interesting that Instagram is forcing companies to be creative and I think this will help maintain the platform’s integrity. I also appreciate that Instagram is regulating the process and is asking for feedback from its users.

What do you think? Will you use Instagram less because of advertisements? Will they help or hurt the company? Did you like or follow Michael Kors as a result of their ad?

-Brigid Gorham

Red Sox: World Series Champs and Rebranding Geniuses

by BIGfish

branding marketing public relations

As you’ve probably heard (how could you not?), on October 30th, 2013 the Boston Red Sox won the World Series at Fenway for the first time since 1918. This title was particularly impressive seeing as the Red Sox performed less than satisfactory last year.

The 2012 Boston Red Sox season goes down in history as the one of the worst that the team has faced. It was the 112th season in the team's history and the 100th anniversary of Fenway Park. However, 2012 was also the year of the team’s first losing season since 1997, their first season with 90 or more losses since 1966, and overall, their worst season since 1965. The Red Sox ended the season with a 69–93 record, a last place finish in the American League East. Needless to say, when the team suited up in April this year for spring training, the Red Sox was a truly tarnished brand.

Just one year later, the author of this article from Sports Illustrated rightfully stated, “The Red Sox pulled off the baseball equivalent of turning around a hulking battleship on a dime in the middle of the ocean.” So how did the Sox go from a last place finish in the American League East to World Series Champs? Though they couldn’t have done it without Big Papi, good marketing and strategic PR played a bigger role in their World Series win than you might think. A recent article titled “How the Red Sox Won Back the Hearts of Boston Through Brilliant Marketing” credits five key rebranding tactics in the great Red Sox turnaround. Here’s the Big Fish take on these tactics:

1) Purge the Brand Killers

ValSIThe first step in the rebranding of the Red Sox was to rid the team of those who tarnished the brand. They let go of manager Bobby Valentine, who proved to be a bad fit for the team. Valentine was unable to foster trust and communication among the players, which translated to poor performance on game day.

"The feel was different, the clubhouse was different,'' Red Sox pitcher Clay Buchholz said about their new manager. "Having Farrell back in the mix was big for us. A lot of the guys were here when he was the pitching coach and had a relationship with him. He basically ran a really relaxed clubhouse and then expected people to do your business between the lines.” In addition, they got rid of overpaid players who were not producing results.This included Josh Beckett, Carl Crawford, and Adrian Gonzalez. These players were not only losing games, but also would have cost the Red Sox $250 million in salaries through 2018. 2) Be Accountable

AdAnother great move by the Red Sox was to admit their wrongs. The team knew that it would be much easier to admit to having made mistakes and move forward, than to ignore that there was a problem altogether. In doing so, they opened themselves up to an opportunity to mend relationships and gain fans.

The article cites that at the start of the 2013 season, the Red Sox unveiled a new advertising campaign. The ads admitted that they let down their fan base the previous season, and looked to reassure them that the next season would be better. To add a cherry on the proverbial rebranding sundae, the Red Sox executed this move perfectly by putting the face of fan favorite, Dustin Pedroia, on the ad.

3) Build Community and Seize Opportunities

Boston-StrongIn light of the tragedy of the Boston Marathon bombings, the Red Sox stepped up and became more than just a baseball team for the city of Boston. As the article notes, they became the epitome of the phrase Boston Strong, wore commemorative patches on their jerseys, invited police officers to the stadium all season long, and commended the survivors at Fenway games. To further emphasize their love for Boston, the Sox even hung up a 617 Red Sox jersey in their dugout every game, representing the area code for the city. Through these efforts, the team made it clear that they value and are committed to the people of Boston.

"I was just getting to know the city of Boston, and all of a sudden, it happened and it pulled me so close to the city because it hit so close to home," catcher David Ross said in this article. "Remember 9/11, and it was like everyone was a New Yorker all of a sudden? [This bombing], it happened a mile from where we live. I'm a Bostonian now."

4) Add Personality

Gomes-NapoliA major problem for the 2012 Red Sox, according to the article, was that the team lacked “likeable” players. A big issue arises when players are perceived as only being there for the large contracts, rather than the love of the game and a commitment to winning. There is a big difference between hiring big name superstars and hiring players that bring character and prove to be a good cultural fit.

For the 2013 season, the Red Sox brought in new players who seemed to be more personable and a better cultural fit for their fan base. This included Johnny Gomes and Mike Napoli. These players proved to have brought an ever stronger sense of community to the team, not to mention a newfound love for beards!

5) Win Games!

Although the article cites “grow beards,” as the Red Sox’s fifth step to success, I’d credit something else: winning games! No marketing or PR strategy would have been effective for the team if they did not produce results. Clearly, their rebranding strategy paired with high performing players resulted in a World Series win and the highly anticipated duck boat parade on Saturday, November 2nd. You can find more details about the parade here.

“Return to the river, we want to go into the dirty water,” stated Mayor Tom Menino in a press conference on October 31st.

Parade

-Dana Harvey, Spring 2013 Intern

The Role of Big Data in Marketing

by BIGfish

marketing public relations social media technology

“Data-driven decisions are better than intuition-based ones.”  -- Bruce Berger, PR professor

Researchers and companies are gathering massive amounts of user data from websites like Facebook, Twitter and Wikipedia and discovering new ways of interpreting this information. These methods enable us to uncover trends and connections we otherwise wouldn’t have access to. Advertisers and public relations professionals are using this information to learn more about consumers so they can create highly targeted campaigns that are more relevant.

Earlier this summer Taha Yasseri, a student at the University of Oxford, analyzed user activity on Wikipedia and found the most controversial articles on the site. Yasseri based this research on “mutual reverts,” meaning one user makes changes, another reverts those changes, the original user changes it back again, and so on.

The top 10 most controversial topics on Wikipedia (in English) are listed below:

  1. George W Bush

  2. Anarchism

  3. Muhammad

  4. List of World Wrestling Entertainment, Inc. employees

  5. Global Warming

  6. Circumcision

  7. United States

  8. Jesus

  9. Race and intelligence

  10. Christianity

While most topics on this list may be expected, others come as a surprise. Without this kind of analysis, we may not have known certain topics are so highly disputed (so, who is employed by the WWE?). Yasseri’s research is a good example of how the internet has made it easier than ever to understand consumer insight. Marketers are always looking for content that consumers will find compelling or shareable. They could use this kind of information to tap into hot topics, or to steer clear of polarizing ones.

Yasseri isn’t the only one exploring the field of data aggregation and gaining insight from online activity. Boston-based company Bluefin Labs analyzes social media posts about TV shows. In doing this, Bluefin can see which television shows or networks generate the most buzz on social media and which audience segments are driving the conversation. Bluefin can then take it one step further and look at users’ past tweets to draw unexpected conclusions about specific audiences. For example, fans of That ’70s Show “happened to comment often about makeup. Ad time during those programs turned out to be surprisingly wise buys for cosmetics companies.”

After joining forces with Twitter in February, Bluefin is now part of a larger plan thanks to Twitter’s multi-year agreement with Nielsen to develop a project called the “Nielsen Twitter TV Rating.” The Nielsen Twitter TV Rating sets out to take the individual television programs discussed on Twitter and measure the volume of each conversation. Just like traditional TV ratings, higher Twitter ratings would make a TV show more appealing to advertisers, therefore increasing ad revenue.

Facebook is also exploring the capabilities of data aggregation with the launch of its new Graph Search. With this tool users can cross reference their searches with casual words and phrases like “my friends who like That 70’s Show.” The launch of Graph Search is great news for businesses with Pages on Facebook, enabling them to learn more about their consumers interests. This knowledge means companies can share content that’s more relevant to their audience and hopefully grow their fan base. Growing that fan base is increasingly important as Facebook plans to change its Graph Search algorithm so that Pages with more Likes will be more likely to appear.

With so many ways to collect and analyze large amounts of data on consumers, a good question to ask is, what does this mean for the future of marketing? Many marketers are taking advantage of these tools to learn more about consumers and then create highly targeted campaigns.

Marketers can now collect massive amounts of data, enabling them to create more personalized campaigns. Companies now know the best time and day of the week to post on social media or promote an ad to generate the most responses. We know which issues are affecting the public the most, how long people spend dwelling on these issues before moving on to other ones, where the variation in opinions on controversial subjects lie, and what stimulates discussion.

All of this is great news for marketers. The more we know about the demographics and psychographics of each market segment, the more targeted and effective campaigns can and will become. Consumers will also benefit from this as they’re more likely to see ads that are relevant to them. With new developments like Twitter TV Ratings, consumers can also voice their opinions loud and clear, and it’s imperative that companies listen to what they have to say.

Alex Hitchcock & Brigid Gorham

Summer Interns

Thank You, Interns!

by BIGfish

our team public relations

It's been an eventful summer in Boston and our interns have been hard at work in the office creating social media content, writing blog posts and pitches, developing media lists and more. We asked our interns about their experiences working at BIGfish this summer and what they have planned for the future. Read on to see what they had to say! We're currently seeking energetic and highly organized candidates for our fall internship positions! Click here to learn more about the position and how to apply.   Karen Summer Intern 2013 Karen Muller

Hometown: Feeding Hills, MA

College: Ithaca College, Class of 2014

Favorite part of working at BIGfish: I learned a lot from having the chance to contribute to a variety of different projects and from working with such an interesting mix of clients.

Most valuable lesson learned while working at BIGfish: Keep brainstorming. Don't be afraid to volunteer an idea, even if it sounds crazy. Crazy ideas can lead to great ones.

Where you'd like to be in 5 years: I'd love to be back in Boston and working as an agency copywriter or something similarly creative. Morgan Summer Intern 2013 Morgan Kee

Hometown: Atlanta, GA

College: Tufts University, Class of 2014

Favorite part of working at BIGfish: Constant feedback has really been great. I also like the low key office environment.

Most valuable lesson learned while working at BIGfish:  How to use various resources like HARO, compete.com and analytics software.  Also how to do press clippings and media target lists, and how to code Wikipedia articles.

Where you'd like to be in 5 years: Working at a marketing agency in Boston. Liz Summer 2013 Intern Liz Blumenthal

Hometown: San Jose, CA

College: Boston University, Class of 2015

Favorite part of working at BIGfish: Building media lists and getting to learn all about Iceland!

Most valuable lesson learned while working at BIGfish: Know the voice of the company you're representing.

Where you'd like to be in 5 years: In 5 years, I'd love to move back to the West Coast and work at a public relations or marketing agency. Alex Summer Intern 2013 Alex Hitchcock

Hometown: Los Gatos, CA

College: Bentley University, Class of 2014

Favorite part of working at BIGfish: Pitching, writing articles, maintaining social media accounts and being directly involved with the clients.  It was such a hands-on experience!

Most valuable lesson learned while working at BIGfish: Staying up to date with topics and trends in the industry of each of your clients is of the utmost importance.

Where you'd like to be in 5 years: Back on the West Coast, working at a job I love in public relations or advertising.

BIGfish infographic

Infographics: The good, the Bad and the Useless

by BIGfish

marketing

Humans are largely visual learners, and all different types of publications are starting to use infographics and visuals to appeal to these natural tendencies. According to visualization researcher Fernanda Viegas in the 2010 film “Journalism in the Age of Data,” “Half of our brain is hardwired for vision. Vision is the biggest bandwidth that we have in terms of sensory information to the outside world.”  Consuming information visually makes it easier to understand and analyze, especially when the information is large amounts of data.  New developments in technology allow for better visualizations, and the natural human attraction to these graphics fuels continuing popularity of data visualizations and infographics.

Seeing information allows us to comprehend it differently than if we simply read the data or heard it recited. Aaron Koblin, also featured in the film “Journalism in the Age of Data,” created a data visualization and explains just how useful it can be: “It’s one thing to say there are 140,000 planes in the sky above us, and that kind of registers.  But at the same time if you can see the ebb and flow of the system you can make insights about population distribution, about infrastructure, about the decisions that are being made by air traffic controllers.”  Creating visuals to display data allows for a deeper level of comprehension and analysis.

Interactivity with this data can help us understand it even further and makes it more entertaining.  The New York Times realized this trend early on and now has an entire page on their website dedicated to infographics and interactives on all topics from the Olympics to elections, business, culture and more.

 NYT  graphics and interactives pages

As they become more popular, blogs, magazines and newspapers often use infographics to attract readers. Others attempt to encourage clickthroughs by making sure to include “[INFOGRAPHIC]” in their tweets with a link to the visualization.  While these can be incredibly helpful and have changed the way we consume some information, they aren’t always necessary. An infographic should display data in a way that the viewer can visually understand it, not simply put numbers inside shapes, use color and different fonts.

There are many websites and blogs that criticize and discuss infographics.  For example, this tumblr page features examples of unnecessary and confusing infographics, like the photo pasted below, originally taken from www.human.org.au.  It takes a few moments of reading to simply understand what it’s about.  Its creator scattered some sentences around the page and extracted percentages only to display them out of context and in bright colors.  It would be easier to comprehend this information if it were in paragraph form.  Using different colors and sizes can sometimes help us organize information on a page by looking at it, but using too many can also hinder comprehension.

When used correctly infographics can be helpful, interesting, and fun.  You can create your own with a variety of tools online.  Check out our simple graphic below, created using tagxedo.  This image enables a viewer to see what BIGfish is all about at a glance.  Words used most commonly on our website are displayed in larger fonts. You can perceive and interpret the information more quickly than if the information was presented in sentences or even a chart.  Data visualizations are here to stay, and can help drive traffic your website or blog by appealing to the visual nature of humans as long as you know what you want to convey to your audience and carefully consider the best way of doing so.

BIGfish infographic

-Brigid Gorham

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