Senior Account Manager

About BIGfish

BIGfish Communications is a boutique agency based in Boston that provides public relations and corporate communications services for disruptive brands and companies. We help our clients redefine industries through thoughtful storytelling and strategic campaigns. The tight-knit BIGfish team is comprised of individuals with diverse backgrounds spanning marketing, public relations, social media, website development, branding, and graphic design.

About the candidate

BIGfish is seeking an ambitious, detail-oriented, highly organized publicist to act as Senior Account Manager. Public relations, marketing or communications degree and a minimum of six years of relevant experience are required. Communication expertise, outstanding time management skills, and a passion for public relations, news, social media and technology are essential to succeed in this position.

About the job

The Senior Account Manager plays an important role in supporting the Vice President of Accounts and the BIGfish account team by strategically planning and executing PR programs and maintaining strong relationships with both reporters and BIGfish clients.

Job type: Full-time, on-site or remote
Education: Bachelor’s Degree, concentration in Marketing or PR
Experience: 6+ years
Travel: Occasional-Frequent
Reports to: Vice President of Accounts


Public Relations

  • Develop and oversee strategic, well-organized, well-written public relations campaigns.
  • Effectively execute public relations campaigns through media outreach, content creation and event participation to drive measurable results.
  • Monitor, report and evaluate campaign success and adjust as necessary.
  • Maintain strong relationships with the press.
  • Manage crisis response initiatives, develop response strategy and execute accordingly. 
  • Develop strategy and execute trust and reputation proactive PR campaigns.

Account Management

  • Provide professional PR counsel and superior account service to BIGfish clients.
  • Work closely with Vice President in overseeing, managing and supervising the account team.
  • Manage day-to-day client activities for assigned clients, including: researching, planning, implementing and evaluating activities, paying careful attention to budgets, resources, deadlines and client records.
  • Maintain close and frequent contact with assigned BIGfish clients and continually strive to strengthen relationships with them.
  • Run weekly/bi-weekly calls with assigned clients and coordinate scheduling, agendas and notes.
  • Coordinate and supervise staff and vendors needed to carry out client service requirements.
  • Participate in developing new business opportunities and creating proposals, as needed.
  • Ensure supervisor is kept fully informed on activities of team, media and clients.

Required Skills

  • Excellent communicator
  • Strategic thinker
  • Skilled writer
  • Social media savvy
  • Extremely organized
  • Self-sufficient
  • Professional 
  • Eager to learn
  • Proficient multitasker
  • Resourceful
  • Drive to succeed and grow
  • Attention to detail
  • Leadership qualities
  • Fast learner
  • Efficient worker

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