Senior Account Manager

BIGfish Communications is a boutique agency based in Boston that provides public relations and corporate communications services to disruptive brands and companies. We help our clients redefine industries through thoughtful storytelling and strategic campaigns. Our clients range from major corporations like Amazon’s Ring and 3D printing unicorn Formlabs, to leading tech startups in the autonomous vehicle and consumer electronics industries. The BIGfish team works closely together to brainstorm, collaborate, and deliver exceptional results for our clients.

We offer a flexible work-life balance, hybrid work environment and fun perks, including generous vacation days, TSA pre-check, monthly team lunches, gym membership and cell phone reimbursements, and an office complete with bottomless coffee and tea and a private roof deck overlooking Boston. As a boutique firm, we value each and every employee and give them the opportunity to make an impact for our clients, advance their careers, and focus on the areas of the business they are most interested in.

About the candidate

BIGfish is seeking an ambitious, detail-oriented, strategic thinker to act as Senior Account Manager for several of our firm’s most important PR clients. This person should have:

  • A public relations or communications degree and a minimum of six years of relevant PR experience. 
  • Strategic communication, corporate communication and/or crisis communication experience in the technology industry.
  • A track recording of delivering results for clients.
  • The desire to be a part of a fast-moving, collaborative, small team.

About the job

The Senior Account Manager plays an important role in supporting the Vice President of Accounts and overseeing the BIGfish account team. This person will primarily focus on strategic planning, reputation management, and overseeing the execution of creative PR and corporate communication programs on behalf of BIGfish clients. Additionally, the Sr. Account Manager will maintain strong relationships with both reporters and BIGfish clients and mentor the junior account team staff.

Job type: Full-time
Education: Bachelor’s Degree, concentration in PR
Experience: 8+ years in public relations (agency experience required), experience with tech clients preferred
Travel: Occasional-Frequent
Reports to: Vice President of Accounts

Responsibilities

Public Relations

  • Develop and execute strategic, well-written public relations campaigns that deliver top-tier, on target client coverage.
  • Lead account teams in the effective execution of public relations campaigns through media outreach, content creation and event participation to drive measurable results.
  • Become an expert on clients’ businesses and industries to generate story ideas and develop newsworthy, strategic PR programs.
  • Monitor, report and evaluate campaign success and adjust as necessary.
  • Maintain strong relationships with the press.
  • Manage crisis response plans and execute accordingly.

Account Management

  • Provide professional PR counsel and superior account service to BIGfish clients.
  • Work closely with Vice President in overseeing and supervising the account team. Act as a mentor to junior staff to guide them in advancing their careers.
  • Oversee day-to-day activities for assigned clients, including: researching, planning, implementing and evaluating programs, paying careful attention to budgets, resources, deadlines and client records.
  • Maintain close and frequent contact with assigned BIGfish clients and continually strive to strengthen relationships with them.
  • Run weekly/bi-weekly calls with assigned clients and coordinate scheduling, agendas and notes.
  • Coordinate and supervise staff and vendors needed to carry out client service requirements.
  • Participate in developing new business opportunities and creating proposals, as needed.
  • Ensure supervisor is kept fully informed on activities of team, media and clients.

Required Skills

  • Excellent communicator
  • Strategic thinker
  • Skilled writer
  • Social media savvy
  • Extremely organized
  • Self-starter
  • Proficient multitasker
  • Resourceful
  • Drive to succeed and grow
  • Attention to detail
  • Leadership qualities
  • Efficient